Professional Experience

Senior Systems Engineer | IT Voice

Dates: 13 years
Location: Mulberry, FL

• Specialized in automation of systems through procedure and policy. This allows a predictable outcome which our clients can rely on to provide them with maximum uptime.
• Administer our Remote Monitoring and Management (RMM) solution to provide the best support for our clients systems. Also allows our technicians and engineers to get real time alerting and needed information to provide support to our clients in a more timely manner to keep them working.
• Developed and implemented processes and policies for client system management to make systems available to the business for operations on a more consistent basis.
• Served as an escalation point for peer engineers in our company.
• Served as a Senior Architect for designing client technology solutions.
• Responsible for documentation policies and template creation to ensure we have the information needed to support our client’s various business applications and network solutions.
• Responsible for SD-WAN implementations: For internet and VPN mesh tunnels across multiple geographical sites and clients. This greatly cut down on support calls due to internet circuit failures.
• Design and implement remote access solutions including; Citrix Workspace and Remote Desktop Services as well VPN and ZTNA solutions.
• Managed virtualization clusters and their storage arrays.
• Architected, Implemented, and Managed VMware virtualization clusters including iSCSI storage networks and data access networks to support client business applications
• Architected, Implemented, and Managed Hyper-V virtualization fail over clusters including iSCSI storage networks and data access networks to support client business applications
• Designed templates for programming network equipment including switches, routers, and firewalls for rapid and predictable deployment into our clients networks.
• Serve as a security team response member.
• Design and implement security solutions for our clients.
• Gained deep understanding of client business processes, aligning technology solutions with business goals and budgets.
• Conducted business process analysis to identify deficiencies and areas for improvement.
• Spearheaded business continuity planning for clients and internally.
• Researched new software and hardware solutions for client offerings.
• Negotiated pricing structures and support offerings with vendors to ensure our clients got the best the vendor had to offer.
• Engaged in discussions with our client’s vendors to clarify feature requests and their impact on development life cycles for client benefit. This allows our clients to get the most out of the business applications or to help them identify a needed change to a new solution.
• Assist with network design and roll out to support our VoIP LoB. Designing in redundancy, QoS for our SIP clients to provide them with best voice experience possible while cutting down on tickets and man hours spent on support.

Self-Employed | dba as Anoble Tech

Dates: 2 Years Prior to IT Voice
Location: Mulberry, FL

• Provided comprehensive IT consulting services.
• Developed customized technology solutions for small to medium-sized businesses.
• Managed network infrastructure projects, including installations, upgrades, and maintenance.
• Built and maintained client relationships through exceptional service and support.